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Where to Get Your Medicare Questions Answered

DISCLAIMER: We do not offer every plan available in your area. Any information we provide is limited to those plans we do offer in your area. Please contact or 1-800-MEDICARE (TTY users should call 1-877-486-2048) 24 hours a day/7 days a week to get information on all of your options.

To get general or claims specific Medicare information and important telephone numbers, you will want to contact Medicare. You can also use the handy Chat line on   If you need help in a language other than English or Spanish, say “Agent” to speak to a customer service representative.  Medicare is open 24 hours a day/7 days a week.

State Health Insurance Assistance Program (SHIP)

Arizona State Health Insurance Assistance Program Contact information:

Details for Arizona State Health Insurance Assistance Program (SHIP)
Organization Type: SHIP -- State Health Insurance Assistance Program
Organization Name: Arizona State Health Insurance Assistance Program (SHIP)
Organization Description: Personalized health insurance counseling
Covered States and Territories: Arizona
Address: Division of Aging and Adult Services Arizona Department of Economic Security
1789 West Jefferson, Site Code 950A
Phoenix AZ 85007
Information: Toll Free: (800) 432-4040
Fax: (602) 542-6575
Web Site:
Hours: 8:00 am - 5:00 pm

To get free personalized Medicare counseling on decisions about coverage; help with claims, billing, or appeals; and information on programs for people with limited income and resources.

  • Call 1 800 MEDICARE to get the telephone numbers of SHIPs in other states.

Social Security
To get a replacement Medicare card; change your address or name; get information about Part A and/or Part B eligibility, entitlement, and enrollment; apply for Extra Help with Medicare prescription drug costs; ask questions about premiums; and report a death.

Coordination of Benefits Contractor
To get information on whether Medicare or your other insurance pays first and to report changes in your insurance information.

  • 1 800 999 1118
  • TTY 1 800 318 8782

Department of Defense
To get information about TRICARE for Life and the TRICARE Pharmacy Program.

Department of Health and Human Services
Office of Inspector General—If you suspect Medicare fraud.

Office for Civil Rights
If you think you were discriminated against or if your health information privacy rights were violated.

Department of Veterans Affairs
If you’re a veteran or have served in the U.S. military.

Office of Personnel Management
To get information about the Federal Employee Health Benefits Program for current and retired Federal employees.

Railroad Retirement Board (RRB)
If you have benefits from the RRB, call them to change your address or name, check eligibility, enroll in Medicare, replace your Medicare card, and report a death.

  • Local RRB office or
  • 1 877 772 5772

Quality Improvement Organization (QIO)
To ask questions or report complaints about the quality of care for a Medicare covered service or if you think your service is ending too soon. Call 1 800 MEDICARE to get the telephone number for your QIO.